Keep accurate records of every customer telephone interaction. Record incoming and outgoing calls, capture call summaries, document customer inquiries, monitor call outcomes and maintain detailed communication histories. Customizable call fields, follow-up records and call activity reports help your team stay organized and accountable.

Manage customer complaints, inquiries, technical issues and service requests through a structured ticketing system. Assign tickets to departments and support agents, manage priorities and statuses, exchange replies, track resolutions and maintain a complete history of every support request.

Connect with website visitors and customers instantly through an embedded live chat widget. Allow your support agents to communicate with visitors in real time, manage conversations from a centralized inbox, assign chats to agents, provide assistance and collect customer feedback after conversations.

Maintain a centralized database of customers, contacts and their interaction histories. Access customer information, telephone records, support tickets and communication details from one place, giving your team better visibility into customer relationships.

Empower customers to find answers without waiting for an agent. Create and organize knowledgebase articles, frequently asked questions, categories and helpful resources. Give customers access to self-service support and reduce repetitive inquiries. SmartSupport also includes an AI-assisted question-answering feature for knowledgebase inquiries.

Measure the quality of your customer service through feedback and rating systems. Collect customer reviews after support ticket resolutions and live chat conversations, as well as call-related feedback. Monitor customer satisfaction and identify opportunities to improve service delivery.

Make informed decisions using detailed reports and performance statistics. Monitor call activities, support ticket performance, live chat conversations, customer reviews, website visitor activity, agent productivity and other important support metrics.

Keep customers and support agents informed through automated email notifications. Configure SMTP settings, customize email templates, monitor email delivery logs and maintain consistent communication throughout the support process.

Manage your customer support workforce with flexible user accounts, staff roles and permission controls. Assign responsibilities, control access to different modules and ensure that each team member can access only the functions relevant to their duties.